According to the Cambridge dictionary, customer service is ‘the way that an organisation deals with customers before, during, and after a sale, and the activities involved in dealing with customers.’
Technically, the above is right. But these actions will not result in a great customer experience without empathy. Continue reading “Why empathy is the key to providing a great customer experience”
Rising sea levels due to climate change is affecting us more than we know
Sea level rise due to climate change is one of the contributing factors of salinity intrusion, particularly for shallow sandy aquifers in water stressed coastal areas. In many of such areas surface water salinity is additionally increased due to reduced upstream discharges and salinity can intrude both directly from the sea and from the surface waters. Furthermore, a temporarily rise in sea level can be caused by various acts of nature, such as tsunamis and hurricanes bringing about storm surges. Due to ongoing evaporation, the salt concentration of water in sandy aquifers have the potential to increase exponentially and eventually cause contamination or environmental problems. Continue reading “What has climate change got to do with increased groundwater salinity?”
Nature-based solutions are water management interventions that make targeted use of ecosystems to deliver specific water management benefits. With communities around the world increasingly facing risks and impacts due to population growth, urbanisation and climate change, nature-based solutions have a lot to offer in support of sustainable and affordable water management. Continue reading “Can nature provide the solutions for better water management?”
How to recover good environmental status with new marine habitats
Marine structures – such as piers, windmills and bridges – typically have a bad name when it comes to their effects on the environment. But did you know that their existence could impact marine environments positively too? Continue reading “Creating positive environmental impacts with artificial reefs”
Celebrating the power of wind
Thanks to global efforts and agreements such as the United Nations Framework Convention on Climate Change (UNFCCC) in tackling climate change, we are observing a boom in renewable energy growth, especially in wind energy. Continue reading “Global Wind Day: How do wind turbines work?”
Rapid coastal development, combined with population growth and global industrialisation, is placing coastal and marine environments under increasing pressure. New ports and harbours, coastal defence and climate change adaptation measures, as well as land reclamation and dredging works are imperative in order to support our existing and future economy. Continue reading “Using EMMP to proactively manage and protect the environment”
Earth Day is an event celebrated on 22 April every year. Globally, various events are organised to demonstrate support for environmental conservation. First celebrated in 1970, Earth Day has come a long way – with over 190 countries now coordinated worldwide by the Earth Day Network. Continue reading “8 cool facts about Planet Earth that might be new to you”
Accidental oil spills remind us of the dramatic impacts that oil can have on the environment. They also bring into focus the importance of efficient emergency planning. Continue reading “Accidental oil spills giving you a headache? It’s time to plan ahead”
Using meaningful indicators to link science and decision-making in water management
Sustainable river basin management is often defined as the ‘coordinated development and management of water, land and related resources to maximise economic and social welfare in an equitable manner, without compromising the sustainability of vital ecosystems’[1]. Continue reading “Getting the most out of water management indicators”
With the Winter Olympics kicking off this Friday, we thought this would be a fun quiz to take! Are you destined to be a water engineer… or something else? Continue reading “[Quiz] What kind of Winter Olympian are you?”
![[Quiz] What kind of Winter Olympian are you?](/wp-content/uploads/2018/02/shutterstock_44516746.jpg)