7 questions for the User Experience designer

User experience design (often termed ‘UX’) is the process of creating products that provide meaningful, relevant and satisfying experiences to users. Most of you are likely to hear the term ‘UX Designer’ coming up more often nowadays. Just what does a UX designer do? Is this a ‘new’ thing? What’s the real background process of creating all these cool stuff?

Get up close and personal with our UX Designers Anna Katrine Høgh Andersen and Luca Mottadelli as they answer our 7 burning questions. Continue reading “7 questions for the User Experience designer”

Why empathy is the key to providing a great customer experience

According to the Cambridge dictionary, customer service is ‘the way that an organisation deals with customers before, during, and after a sale, and the activities involved in dealing with customers.’

Technically, the above is right. But these actions will not result in a great customer experience without empathy. Continue reading “Why empathy is the key to providing a great customer experience”